Privacy Policy
This Privacy Policy
describes how and when I collect, use and share information when you purchase
an item from me, contact me, or otherwise use my services through
www.raindropcrafts.co.uk or it's related sites and services.
This Privacy Policy does not apply to the practices of third
parties that I do not own or control, including Big Cartel or Paypal.
To fulfil your order, you must provide me with certain information
such as your name, email address, postal address, payment information, and the
details of the product that you’re ordering. You may also choose to provide me
with additional personal information (for a custom order of a fairy for example),
if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share
your information, including:
as needed to provide my services, such as when I use your
information to fulfil your order, to settle disputes, or to provide customer
support;
when you have provided your affirmative consent, which you
may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order
or in connection with a legal claim, such as retaining information about your
purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if
those legitimate interests are not overridden by your rights or interests, such
as 1) providing and improving my services. I use your information to provide
the services you requested and in my legitimate interest to improve my
services; and 2) Compliance with Big Cartel Seller Policy and Terms of Use. I
use your information as necessary to comply with my obligations under the Big
Cartel Seller Policy and Terms of Use.
Information about my customers is important to my business. I
share your personal information for very limited reasons and in limited
circumstances, as follows:
* Big Cartel. I share information with Big Cartel as
necessary to provide you my services and comply with my obligations under both
the Big Cartel Seller Policy and Big
Cartel Terms of Use.
* Service providers. I engage certain trusted third parties
to perform functions and provide services to my shop, such as delivery
companies. I will share your personal information with these third parties, but
only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may
disclose your information as part of that transaction, only to the extent
permitted by law.
* Compliance with laws. I may collect, use, retain, and share
your information if I have a good faith belief that it is reasonably necessary
to: (a) respond to legal process or to government requests; (b) enforce my
agreements, terms and policies; (c) prevent, investigate, and address fraud and
other illegal activity, security, or technical issues; or (d) protect the
rights, property, and safety of my customers, or others.
I retain your personal information only for as long as
necessary to provide you with my services and as described in my Privacy
Policy. However, I may also be required to retain this information to comply
with my legal and regulatory obligations, to resolve disputes, and to enforce my
agreements. I generally keep your data for the following time period: 4 years.
Your Rights
If you reside in certain countries, including the EU, you
have a number of rights in relation to your personal information. While some of
these rights apply generally, certain rights apply only in certain limited
cases. I describe these rights below:
*Access. You may have the right to access and receive a copy
of the personal information I hold about you by contacting me using the contact
information below.
* Change, restrict, delete. You may also have rights to
change, restrict my use of, or delete your personal information. Absent
exceptional circumstances (like where I am required to store data for legal
reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your
information based on my legitimate interests and (ii) receiving marketing
messages from me after providing your express consent to receive them. In such
cases, I will delete your personal information unless I have compelling and
legitimate grounds to continue using that information or if it is needed for
legal reasons.
*Complain. If you reside in the EU and wish to raise a
concern about my use of your information (and without prejudice to any other
rights you may have), you have the right to do so with your local data
protection authority.
How to Contact Me
For purposes of EU data protection law, I, Lynsey Warren, am
the data controller of your personal information. If you have any questions or
concerns, you may contact me at [email protected]. Alternately, you
may mail me at:
Lynsey Warren, 6 Featherby Drive, Watlington, King's Lynn,
Norfolk, PE33 0TY